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Help Section Summary

General Support Questions

• How do you place a patient on "hold" or make them "inactive", so I don't delete all the info from the program while the patient is in the hospital or on hold?
  
• How do I get more detail on "page cannot be displayed" error messages?
  

Charts

• The charts aren't displaying on my webpage. Do I need to install some special software?
  
• How do I save charts to another program, like Word, Powerpoint or my email program?
  
• How do I print the INR results table with colored cells?
  

General Support Questions

1. How do you place a patient on "hold" or make them "inactive", so I don't delete all the info from the program while the patient is in the hospital or on hold?

   If you click on "edit patient information" or icon from the patient search page, you can change them to "inactive" status.

   Scroll down to the question titled "Is Patient Active in System?" and change to "No". Select a reason for being inactive from the dropdown list (next question below). Go to the bottom and save the changes.

   

   This will keep them in the system, but they won't show up on the patient search page, unless you click on the red checkbox, which displays all active and inactive patients.

   If you want to take them off of "inactive" status, go back to the patient search page.

   

   Click the red checkbox and click "search", which will allow you to view all active and inactive patients.

   

   If the patient is inactive, they will have a red next to their name. Once you find the patient in the list, click on the icon next to their name, which will allow you to edit the patient's information.

   Scroll down to the question titled "Is Patient Active in System?" and change to "Yes". Go to the bottom and save the changes. The patient will now show up on the search page and is active in the system.

   

2. How do I get more detail on "page cannot be displayed" error messages?

   There are many reasons why this error message may occur. In order to help us determine this error, we need to see the detailed error message. In order to display this message, go to your browser (Internet Explorer, Netscape, Firefox, etc), and click the Tools menu button.

   

   Click on the "Internet Options" link. This will open up a window with numerous tabs. Go to the tab titled "Advanced".

   

   Scroll down to the item called "Show friendly HTTP error messages" and make sure it is NOT clicked. This will provide us with specific details about your problem, so we can help resolve it quickly. Click "OK" to save the changes. Go back to the system and re-do the action that created the error. Copy and paste the new error message you receive into an email messsage and submit via the online form or via email at help@inrpro.com.

Charts

1. The charts aren't displaying on my webpage. Do I need to install some special software?

   No, the charts use Java to display on your page, so you must have Java installed in your browser. Of you use Internet Explorer, go to the menu toolbar, click on "Tools" then click "Internet Options" then go to the "Advanced" tab, scroll down, and make sure the Java box is checked.

2. How do I save charts to another program, like Word, Powerpoint or my email program?

   You will not be able to right-click and save the chart as an image, you can however use the "Print Scrn" button on your keyboard to take a screen shot of your screen, and then just paste that into your favorite image editing program.

3. How do I print the INR results table with colored cells?

   For Internet Explorer, to get the table cells colored backgrounds to print, click on the browser’s Tools menu. Select Internet Options, then click on the Advanced tab. Scroll down to find the Printing heading and check the box called "Print Background Colors and Images".

   For Netscape, it usually prints colored table cells either with colors or shading, depending on your printer. However, you can separately control whether it will print the page background color or image. Click on the File menu, then select Page Setup, and then in the Page Options section, check "Print Backgrounds" to include the page background in your printout.

If you have other questions, call us at 1-800-628-9841, leave a message, and we'll get back to right away. You can also contact us using our online form or via email at help@inrpro.com. These contact methods are closely monitored so we can respond to your question as soon as possible.